Payment, Cancellation & Refund Policy

Last updated: October 2026

In short – please read carefully before booking

• Every payment you make to Kiss Me Italy – deposit, instalments and balance – is non-refundable from the moment it is made.
• The balance must be paid in full by the agreed due date, before your proposal or wedding. If it is not paid, your booking is cancelled, all amounts already paid are retained and no service is provided.
• If you cancel, change your mind or do not show up, no refund is due.
• The only way to be reimbursed is through your own travel/cancellation insurance. We strongly recommend that you take one out when you book.

1. Scope

1.1 This Policy applies to all services sold by Kiss Me Italy, however they are booked. This includes:

• marriage proposals;
• weddings and elopements;
• vow renewals;
• romantic experiences and any related service.

Booking channels include online checkout, written quote, bank transfer, payment link or any other means.

1.2 This Policy forms an integral part of our Terms and Conditions. If this Policy conflicts with any other page of this website, product page, brochure, email or communication, this Policy prevails. The only exception is a different arrangement that Kiss Me Italy has expressly agreed in writing for a specific booking.

2. Why our payments are non-refundable

2.1 Kiss Me Italy is an event-organisation service. As soon as we receive your payment we:

• reserve your date;
• pay deposits and advance payments to third-party suppliers, such as venues, hotels, restaurants, photographers, videographers, musicians, florists, boats and transfers;
• start the planning, scouting, design, coordination and permit work for your event.

2.2 This organisation work is the main and most valuable part of what you purchase and the largest part of our costs. It starts immediately and cannot be undone or recovered. For this reason, the price you pay is primarily the price of the organisation work, and amounts paid cannot be refunded.

3. Payments

3.1 Booking confirmation. Your booking is confirmed only when we receive the payment requested at booking: the full price, or the deposit indicated in your order or quote.

3.2 Deposit. Any deposit is paid as a confirmatory deposit (caparra confirmatoria) pursuant to Article 1385 of the Italian Civil Code.

3.3 Balance. The balance must be paid in full by the due date indicated in your order confirmation, quote or invoice.

• If no due date is indicated, the balance is due no later than 30 days before the event date.
• For bookings made less than 30 days before the event date, the full price is due at booking.

3.4 Instalments and extras. Each instalment is due on its agreed date. Extra services added after booking are payable as agreed and are subject to this Policy.

3.5 Payment costs. Bank charges, currency-exchange costs and payment fees on the client’s side are borne by the client. Amounts are considered paid only when they are received in full by Kiss Me Italy.

4. No refunds

4.1 All amounts paid to Kiss Me Italy are non-refundable, in whole and in part, from the moment of payment. This covers deposits, instalments, the balance and extras. It applies to any reason not attributable to Kiss Me Italy, including but not limited to:

• change of mind;
• cancellation or postponement of the proposal or wedding by the client;
• the end of the relationship;
• the outcome of the proposal;
• illness or injury;
• family or work commitments;
• missed, cancelled or delayed flights or other transport;
• passport, visa or document issues;
• late arrival or no-show.

4.2 No refund or reduction is due for any service, or any part of a service, that the client decides not to use.

5. Failure to pay the balance

5.1 Payment of the full balance by the due date is an essential condition of the contract. Kiss Me Italy is not obliged to provide any part of the service until all amounts due have been paid.

5.2 If the balance or any instalment is not received in full by its due date, Kiss Me Italy may terminate the booking by written notice, including by email, pursuant to Article 1456 of the Italian Civil Code (express termination clause). Kiss Me Italy may also withdraw pursuant to Article 1385 of the Italian Civil Code. In that case:

• 1. the booking is cancelled and no service is provided;
• 2. all amounts already paid are retained by Kiss Me Italy in full.

5.3 Kiss Me Italy may, at its sole discretion, accept a late payment. This is possible only if the suppliers are still available, and any additional cost caused by the delay is charged to the client.

6. Cancellation by the client

6.1 The client may cancel the booking at any time by writing to info@kissmeitaly.com. The cancellation takes effect on the day we receive it.

6.2 Whenever the cancellation is made, no amount already paid is refunded.

6.3 Any amount that was already due when the client cancelled remains payable, such as a balance or instalment whose due date has passed. The client must also pay any additional costs that suppliers charge Kiss Me Italy as a result of the cancellation.

7. Date changes

7.1 The client may request a change of date in writing at least 30 days before the event date. Each request is subject to the availability of Kiss Me Italy and of all suppliers, and is not guaranteed.

7.2 If the change can be accepted:

• the amounts already paid are transferred to the new date;
• any price difference and any cost or fee charged by suppliers are payable by the client;
• an administrative fee may apply, communicated before the change is confirmed.

7.3 A request to change the date:

• does not suspend the payment deadlines;
• is not a cancellation;
• does not entitle the client to any refund.

If the change cannot be accepted, the booking remains valid for the original date.

8. Insurance – the only way to be reimbursed

8.1 Kiss Me Italy does not sell or provide insurance. We strongly recommend that the client take out, at the time of booking, travel or event-cancellation insurance covering the full amount paid to Kiss Me Italy. Where available, choose a “Cancel For Any Reason” policy.

8.2 Any reimbursement for cancellation, illness, travel problems or any other event is a matter exclusively between the client and their insurer. Kiss Me Italy is not a party to the insurance contract.

8.3 On request, Kiss Me Italy will provide the documents needed to support an insurance claim:

• invoices;
• payment receipts;
• a written statement confirming the booking and the non-refundable nature of the payments.

8.4 A client who chooses not to take out insurance accepts the risk of losing the amounts paid if they cancel.

9. Changes or cancellation by Kiss Me Italy

9.1 Cancellation by Kiss Me Italy. If Kiss Me Italy cancels a booking for reasons attributable to Kiss Me Italy, the client is entitled to a full refund of all amounts paid within 14 days. For amounts paid as a confirmatory deposit, the client may alternatively claim double the deposit pursuant to Article 1385 of the Italian Civil Code.

9.2 Supplier changes. If a supplier becomes unavailable, Kiss Me Italy will replace it with an equivalent supplier of equal or higher quality at no extra cost to the client. This is not a cancellation and does not entitle the client to a refund. Only if no equivalent replacement is possible will Kiss Me Italy refund the price of that specific element.

9.3 Weather. Outdoor experiences may be adapted to weather conditions with an alternative set-up or location (plan B), according to Kiss Me Italy’s professional judgement. Weather conditions do not entitle the client to a refund.

10. Force majeure

10.1 “Force majeure” means extraordinary events beyond Kiss Me Italy’s control that make it impossible to carry out the event. Examples include:

• natural disasters;
• epidemics, together with measures imposed by the authorities;
• war or terrorism;
• closure of the venue by order of the authorities.

10.2 In these cases, Kiss Me Italy will offer, at its choice:

• 1. postponement to a new date agreed with the client, with no additional organisation fee (supplier price differences may apply); or
• 2. a credit equal to the amounts paid, valid for 24 months.

10.3 Refunds in money are made only where mandatory law requires them, and only to the extent required.

10.4 Circumstances concerning the client personally are not force majeure under this Policy. They are covered by Section 4 and, if applicable, by the client’s insurance. Examples include illness, travel problems and personal travel restrictions.

11. No 14-day right of withdrawal

11.1 Our services are leisure services provided on a specific date. Pursuant to Article 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal does not apply. Where the service has been fully performed, Article 59(1)(a) also applies.

11.2 By booking, the client expressly requests Kiss Me Italy to begin the organisation work immediately.

11.3 Should a right of withdrawal nevertheless apply under mandatory law, the client acknowledges that they must pay, pursuant to Article 57(3) of the Italian Consumer Code, an amount proportionate to the services provided up to the moment of withdrawal. This includes:

• all supplier costs already committed;
• all organisation work already performed.

12. Payment disputes and chargebacks

12.1 By paying, the client confirms having read and accepted this Policy.

12.2 If a chargeback or payment dispute is opened for a payment that is non-refundable under this Policy, Kiss Me Italy will contest it. To do so, it will provide the bank or card issuer with:

• this Policy;
• the client’s acceptance;
• evidence of the services organised.

12.3 Kiss Me Italy reserves the right to recover any amount reversed, together with the related costs.

13. Communications

All cancellations, date-change requests and communications under this Policy must be made in writing to info@kissmeitaly.com.

14. Mandatory rights, governing law and severability

14.1 Nothing in this Policy excludes or limits any right that cannot be excluded or limited under the mandatory law applicable to the client.

14.2 If any provision of this Policy is found invalid, the remaining provisions remain fully effective.

14.3 This Policy is governed by Italian law. Any dispute is subject to the jurisdiction of the Court of Genova (Italy), without prejudice to the mandatory provisions protecting consumers.

15. Specific acceptance

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the client declares that they have read and specifically accept the following sections:

• 3 (Payments and deposit);
• 4 (No refunds);
• 5 (Failure to pay the balance);
• 6 (Cancellation by the client);
• 7 (Date changes);
• 9.2 and 9.3 (Supplier changes and weather);
• 10 (Force majeure);
• 11 (No right of withdrawal);
• 12 (Payment disputes and chargebacks).